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  • What is the difference between hemp and marijuana?
    Hemp and marijuana are both cannabis plants, but hemp contains only trace amounts of THC (less than 0.3%), which means it does not produce a "high." Marijuana, on the other hand, typically contains higher levels of THC and is psychoactive.
  • Will hemp-derived CBD products get me high?
    No, hemp-derived CBD products contain less than 0.3% THC and will not produce any intoxicating effects.
  • How do I use CBD oil, and what dosage should I start with?
    Most users start with a small dose, such as a quarter dropper, and gradually increase as needed to find the right amount. Since individual responses to CBD vary, it’s important to adjust based on personal experience.
  • What types of products do you offer?
    Our product lineup includes hemp-derived options like oils, tinctures, gummies, and topicals. Each product type is crafted to provide varying methods of CBD consumption to suit your lifestyle.
  • Are your products lab-tested?
    Yes, our products undergo rigorous testing to ensure quality and compliance with federal guidelines, including THC content verification and safety assessments.
  • Is it safe to use CBD while pregnant or breastfeeding?
    CBD use during pregnancy or breastfeeding is generally not recommended. We advise consulting a healthcare provider before using any CBD products during these times.
  • How should I store my CBD products?
    Store products in a cool, dark place to maintain their quality. Avoid exposure to heat and direct sunlight.
  • Do you offer refunds or exchanges?
    We provide refunds or exchanges for defective products. Check our Refund Policy for specific details on eligibility and procedures.
  • Is there an age requirement to purchase CBD products?
    Yes, you must be 21 years or older to purchase our products, as per legal requirements.
  • What is your shipping policy?
    We offer a flat shipping rate and free shipping on orders over $100. Orders are processed within 2–3 business days, and tracking information will be provided. Currently, we only ship within the United States and adhere to state laws regarding hemp-derived products.
  • How do returns and refunds work?
    We accept returns for defective or damaged products reported within 48 hours of delivery. Eligible returns must be unused, in original packaging, and include proof of purchase. For full details, please see our Refund & Return Policy.
  • How is my information handled under the Privacy Policy?
    Arcane respects customer privacy and uses collected information only to enhance your experience. We do not share personal data with third parties and follow strict security protocols to protect your information. Please review our Privacy Policy for further information on data handling and your rights.
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Frequently Asked ?'s

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